Our Services

Case-HCS is a premier professional services company specialized in providing a wide range of services to government and commercial clients. Currently, we provide services in five major areas: healthcare support, financial management, professional support services, warehouse/mail management, and information management.

Healthcare Support

Allied and Specialty Healthcare Staffing
Case has extensive experience staffing a wide range of healthcare professionals in many clinical and administrative roles, including physicians and nurses in several medical specialties, in addition to medical office and administrative support personnel. Our candidates are selected through a careful screening, interviewing, and quality assurance process. Credentials Verification: Case-HCS provides credentials verification by primary source for all types of healthcare organizations including hospitals, surgical centers, preferred provider organizations, networks, associations, medical practices, and staffing organizations. We adhere to the standards set forth by the National Committee for Quality Assurance (NCQA), Joint Commission (JCAHO) and the Accreditation Association for Ambulatory Healthcare (AAAHC). We conduct Application and Initial Credentialing, Re-credentialing, Dynamic Credentialing, and Credentialing Oversight Audits
Medical Records Coding
Case’s medical coding personnel are experienced, highly trained professionals with the credentials needed to help your organization succeed (AHIMA and AAPC). Our staff’s credentials include CCS, CCS-P, CCA, COC, CEDC, CPC, RHIA, RHIT, in addition to AHIMA-approved ICD-10 CM/PCS Trainers who can provide coding competencies in all medical service areas.  We offer coding accuracy, productivity and affordability that meets or exceeds the demanding requirements of academic medical centers, health services researchers and Military Treatment Facilities (MTFs) for accuracy, productivity and customer satisfaction. Our customizable coding solutions include:

  • Remote or on-site
  • Full outsourcing, overflow, backlog projects
  • Accuracy 95% or greater guaranteed
  • Turnaround time compliance guaranteed
  • Broad range of coding capabilities: acute care, trauma, and physician coding
  • Regular internal coder audits to ensure compliance, quality, and accuracy
  • Dedicated account managers and coding specialists
  • Diagnosis coding, E&M, all specialties and settings
Medical Records Auditing
Today’s healthcare leaders have never faced a more challenging environment, with considerable complexities surrounding government mandates, ICD-10 coding, and CDI. Accurate and compliant coding has never been more important to achieving quality reporting, physician report cards, disease tracking – and, of course, reimbursements. Case employs experienced, qualified AHIMA/AAPC credentialed professional auditors to give you the results you need to succeed.  Our auditors will help you:

  • Validate the organization’s current coding and documentation practices
  • Course-correct, improve, and maintain coding and documentation accuracy
  • Proactively prepare for changing regulatory compliance
  • Enhance your CDI program and initiatives
  • Improve revenue cycle efficiencies
  • Identify areas of high risk and other coding issues
  • Conduct focused or random audits
  • Establish educational needs by sector
  • Conduct physician and coder education
  • Proactively prepare for RAC and other government audits
  • Evaluate remote or on-site performance
  • Validate MS-DRG / APC assignments
  • Review HCPCS/CPT, POA, Discharge Disposition, E&M
  • Generate appeal letters
  • Analyze reimbursement impact, documentation, trending, coding accuracy, and provides
Clinical Documentation Improvement
Case offers clinical documentation improvement services through highly skilled, credentialed professionals (CCDS, CDIP, MD, RN, RHIA, RHIT, CCS) for CDI specialist and leadership roles. Whether you need follow-ups and queries, front-line daily case reviews, or an experienced CDI leader to direct and manage a team, Case can provide exactly the level of support you need for a successful CDI program. Case works closely with clients to enhancing their ability to establish and achieve organizational KPI’s through subject matter expertise – CDI expertise includes:

  • CDI Specialist
  • CDI Supervisor
  • CDI Manager
  • CDI Consultant, RN
  • CDI Consultant, MD CDI SERVICES:
  • CDI Support and Assessment
  • CDI Program Planning, Design, and Implementation
  • CDI Training for existing programs or new programs – Physicians – CDI Team Resources – Coders/HIM/Office Staff
  • CDI Maintenance – Monthly or Quarterly CDI Chart Reviews
  • CDI Contracted Staffing | Temp to Perm | Direct Placement”
Medical Coding Training / Certification
Case offers extensive medical records coding training. In the last five years, we have delivered more than 1,000 training hours to individuals just starting their careers, as well as industry veterans seeking to gain advanced knowledge. Our training offerings include:

  • ICD-10 training for coders, including anatomy and physiology
  • ICD-10 awareness training for all staff
  • Documentation and Coding Guidelines
  • Basic and Advanced ICD, CPT and E&M Coding
  • Audit Preparation
  • Clinic-specific training
  • Physician-focused training for documentation”
Revenue Cycle Management

Case provides a full suite of revenue cycle management services. We have the breadth of knowledge and best practices in revenue cycle management to deliver high quality and cost effective services to our clients. Our professionals have deep domain knowledge through the continuum of a healthcare encounter. Specialized teams strive to, amongst other benchmarks: streamline revenue flow; enforce accurate policies; go after underpayments; deploy time-sensitive bandwidth; facilitate compliance with regulations; and increase acceptance/denial ratios. With turnaround times between 24-48 hours, our clients are assured of accurate, timely, and balanced results.

Medical Billing, Collections, and Recovery Support

Case has a tremendous reputation of delivering high quality healthcare billing, collections, and recovery support services for over 5 years to providers from all healthcare domains. We streamline your administrative processes ensuring healthy cash flow. Our dedicated and experienced billing and collection experts have in-depth knowledge of the various healthcare plans, billing processes, methods and its challenges. They use industry-standard practice, technology and are well-versed with the use of different medical software to efficiently execute on-time medical billing and collections. We have extensive quality audit procedures in place to ensure that all payments are made on time.

Through our services, you benefit from reduced staffing and cost overheads, our in-depth expertise, enhanced quality of the billing process, increase in collections, reduction in rejections and unreimbursed claims among other things.

Healthcare Information Management

A healthcare organization’s profitability and quality of patient care is tied to how efficiently and securely information is accessed, processed and analyzed. Healthcare providers need greater access to data and greater visibility into their business processes at an earlier stage so steps can be taken to eliminate procedural inefficiencies.

Case offers healthcare information management services designed to organize data and streamline business processes throughout an entire healthcare operation, leading to more getting done efficiently while ensuring compliance with industry regulations.

Healthcare Logistics Support
Case offers healthcare logistics and facilities support, including: Distribution and Transportation Logistics: Tracking the movement of shipments, developing processes to support air carrier passenger fleet planning and operation, and automating the transportation data collection. Supply and Value Chain Management: We provide supply chain management support including evaluating supply chain performance, information, and infrastructure; creating supply chain networks; using electronic commerce tools to exchange supply chain information; as well as evaluating repair/production processes. Deployment Logistics Services Services we provide include: assessing alternatives to your deployment logistics strategies; evaluating your processes for managing equipment inventories; as well as evaluating contingency plans.
Benefits Recovery
Health care providers continue to struggle with revenue leakage and reduced cash flow caused by increasingly complex payment regulations and growing patient responsibility for payment. Case offers a number of services and solutions for hospitals, military treatment facilities (MTFs) and other organizations designed to address poor productivity and increasing cost to collect. Our offerings help clients and partners collect on dollars owed efficiently and compassionately while accelerating net revenue. Case personnel have supported the Uniformed Business Offices (UBO) of multiple MTFs. We have expertise in:

  • Business Office Management
  • Billing and Posting
  • Claims Auditing
  • Third-Party Collections
  • OHI Recovery
  • Accelerated Accounts Receivable

Financial Management

At Case-HCS we understand the demands of keeping business processes up and running and in-line with ever-changing technologies, policies, and software can be a daunting task. Our team offers years of technology know-how and in-depth public sector financial management experience to help federal agencies tackle tough challenges. Our CGFMs, CPAs, and business consultants are experts in anticipating, understanding, and resolving federal financial management business questions. Our financial management expertise and solutions enables customers to:

  • Achieve organization-wide accountability, including clean audit opinions, compliance with open government, and transparency initiatives (e.g., DATA Act) by consistently applying accounting rules across all financial transactions
  • Enable efficient financial operations from budget formulation through general ledger management, budget execution, program management, procurement, and performance management
  • Refresh financial system technologies, including implementation of shared services and cloud migration to stay current on evolving requirements for financial operations and new system platforms and standards

Accounting & Invoicing Support

Case provides accounting support services to Federal agencies and commercial entities to improve the effectiveness and reliability of their financial accounting operations and policies. Immersion’s goal for our government clients is to strengthen their financial internal controls; reduce their operating costs; improve their financial policies and guidelines; and increase their confidence in their agency’s financial systems and data.


Show more

Well documented financial accounting policies and procedures are essential for organizations—especially government agencies—to operate effectively and efficiently. Case has significant experience in assisting government clients with financial and business processes documentation. We analyze our clients’ financial accounting operations and help them draft procedures that ensure their financial information is accurate and reliable for decision makers.

Show less

Budget Execution & Management

Case offers a full range of budget and performance management across the formulation and execution lifecycles. A critical part of any federal or commercial accounting system, our expertise directly supports performance management initiatives through formulation, execution, and business intelligence. nformation between budget activity views and strategic plan views of agency planned and actual spending.

Show more

Our capabilities include:

  • Integrating budget formulation with execution – use actuals to predict future spending or to manage continuing resolutions.
  • Integrating strategic planning with performance – help agencies record and track performance objectives and goals as well as value targets and measure results.
  • Reporting on actuals versus budget to determine performance. We support the crosswalk of financial information between budget activity views and strategic plan views of agency planned and actual spending.

Show less

Financial Support Services

Case has a solid history of providing financial support services consisting of flexible participant payment collection options, service provider invoice reconciliation & payment processing, and government subsidy billing. We fully understand the need to provide information systems security; personal financial security; records management security; and compliance with mandated requirements.

Professional Support

Administrative and Clerical Support

Case-HCS provides wide range of Clerical and Administrative support services to its government and commercial clients.  We provide highly qualified personnel that have gone through independent skills testing and have a validated experience in their areas of expertise.

Acquisition Support

Case helps clients maximize the effectiveness of their acquisition and procurement processes. Case provides a full-range of acquisition support services, with a focus on performance-based acquisition, to federal agencies across the government. Our seasoned acquisition Subject Matter Experts have decades of procurement experience and bring applied understanding of how to plan and implement effective acquisition strategies that attain agency objectives.

Show more

We assist agencies to get the requirements right at the inception of the acquisition process and establish applicable and effective monitoring techniques to ensure programmatic success.

Key areas of support include:

  • Contract Administration
  • Contract Close-outs
  • Acquisition Planning

Show less

Shared Services

We support the planning, resourcing, implementation, and optimization of shared services delivery models for clients by utilizing technology and the implementation of leading practices to achieve organizational cost savings for non-core, but mission-critical, services. For the planning support of a shared services implementation, Case aids the analysis of alternatives and program management office activities to enable federal clients to determine the most feasible methods for realizing economies of scale, standardized end-to-end processes, and successful organizational realignment.

Show more

The primary elements of a shared services project can focus on one or more of the following functional areas: finance, strategy, human resource management and/or technology.

Key areas of support include:

  • Program Administration
  • Service-Level Support
  • Metrics Management / Reporting
  • HR/Accounting/Invoicing/Help Desk

Show less

Logistics and Asset Management

Case’s logistics and asset management capabilities include warehouse management and operations and audio-visual support services.

Warehouse and Supply Center Operations

  • Shipping and receiving
  • Sorting, distribution, purchasing and reutilization activities
  • Storage and warehouse rental
  • Inventory management

Audio-Visual Services

  • Video Teleconference / Collaboration Platforms
  • Video Walls / Projection Systems
  • Interface Programming
  • Interface Programming

Information and Systems Management

Systems Integration

Case-HCS in collaboration with our SBA-Approved Mentor, Starry Associates, Inc. offers both strategic and consultative Systems Integrator (SI) services. Our services include traditional Administrative and Financial Management Application Services, Hybrid Agile Lifecycle Services, and Interface Development. We have successfully used these services to develop, operate, and maintain financial management and other administrative systems; achieve system modernization, and introduce agile processes for several clients. Highlights of approach include:


Show more

  1. Proven Approach to complex SI and agile/lean portfolio management that addresses all the services that operational environments need. We take a Scrum/services management approach to prioritizing and supporting requests. Each service has its own metrics and set of dashboard reports so that clients always knows what, how much, for whom and when we’re doing it
  2. Data Integration Services following industry-proven enterprise-wide information modelling approaches where data models of all types are validated and subsumed, including information flows, structured and unstructured data models, and where higher-order information-group relationships are defined.
  3. Lifecycle Delivery Experts, including IV&V professionals and XLC gate veterans to support all lifecycle-based tasks
  4. Unparalleled transparency. We utilize a tool set which is designed to give our customers a view into all aspects of the project. Our project tools provide work management and prioritization modelling capabilities, including Kanban dashboards, Jira/Confluence, SharePoint.
  5. Expertise in industry’s best tools of the trade. Our staff have hands-on experience with tools including Jira/Confluence, Clarity, SharePoint, Jenkins, HPFT, ERWin, AWS, Docker, Puppet, Ansible, SonarQube, Fortify, ServiceNow, Selenium, GitLab, Drupal, NEXUS, Clover, FireEye, etc.), bringing expertise with leading edge technologies, prototype development, and lessons learned.

Show less

FOIA Support

Over the last decade there has been an increase in FOIA requests following various Executive Orders that have simplified and broadened the FOIA process. Case-HCS meets this growing demand by providing end-to-end FOIA support to government agencies’ FOIA office involving full-scope case work, administration, tasking, and final recommendations for release determination to development of agency FOIA policies, procedures and internal regulatory guidance.

Case-HCS management and analysts maintain deep knowledge of Executive Order (E.O.)’s and FOIA provisions that designate requirements to information classification and release, including E.O. 12958 as amended and 5 U.S.C. 552, Freedom of Information and Privacy Act (PA). Our analysts have experience receiving and processing hundreds of requests – major capabilities include:

  • Record preparation
  • Metadata creation
  • Digitization of records
  • Record retrieval
  • Declassification review and production
  • Full case review – drafting, initiating, tasking, and reconciling FOIA taskings

Records Management

Case-HCS develops and supports complete records management programs for government and commercial customers. Our solutions safeguard vital information, streamline processes, standardize file organization, minimize risks, and save space and resources.

Our proven records management services include document collecting, organizing, processing, indexing, scanning, storage and recycling/shredding; reference, circulation, search, retrieval of documents onsite or at Federal Records Center (FRC)/NARA and CD-ROM production; administrative records, and special collections.

We also have demonstrated ability to develop and implement quality improvements, innovations and process efficiencies that encompass the Core RIM competencies of Leadership, Business Functions, RIM Practices, Risk Management, Information Technology and Communication and Marketing. Our Certified Records Manager (CRM) expertise will assist you in navigating challenges for records and information management compliance. Let Case assist You to implement best practices in the following key areas:

  • Data Entry and File Operations
  • Mail and Courier Services
  • Administrative and Clerical Services
  • Data/Content Management
  • Electronic Conversion and Storage
  • Training
  • Project Development and Support